Cilo Fulfillment
Shipping & Claims
Carrier services and claims handling are configured for each client.
Carrier, service level, cutoff, packaging, and insurance rules are agreed during onboarding.
Transit estimates are provided by carriers and are not guarantees unless expressly contracted.
Loss or damage claims must follow the timelines and evidence requirements in the service agreement.
Contact Cilo Fulfillment for the current signed agreement and policies applicable to your account.