Cilo Fulfillment
Returns Policy
Return processing is performed under each client’s written rules.
Return authorization, inspection, restocking, quarantine, and disposal workflows are configured during onboarding.
End-customer refunds remain the client merchant’s responsibility unless a signed agreement says otherwise.
Fulfillment service credits and billing disputes follow the signed service agreement.
Contact Cilo Fulfillment for the current signed agreement and policies applicable to your account.